Sikkim’s Drivers: The True Ambassadors of the State and the Lifeline of Tourism

Bishnu Dulal

VIEWPOINT

A state or a nation does not become great merely because of its towering buildings, wide highways, modern infrastructure, or breathtaking natural beauty. The true identity of any place is reflected in the character of its people, their behaviour, culture, humanity, discipline, honesty, compassion, and respect for others.

 Our beautiful  Himalayan State of Sikkim enjoys a distinguished reputation across the world for precisely these values. Its pristine environment, lush green forests, snow-capped mountains, vibrant flowers, and peaceful way of life continue to attract visitors from every corner of the globe. Yet, beyond all these natural treasures, Sikkim's greatest strength lies in its people, their warmth, kindness, humility, and spirit of service.

When a tourist first arrives in Sikkim, the first person they are most likely to meet is neither a minister, government official, nor a businessperson. More often, it is a professional drivers, our respected "Gurujis" and dedicated driver brothers and sisters. Therefore, they are not merely drivers, they are the first face of Sikkim, the first ambassadors of its culture, hospitality, traditions, and values. In reality, professional drivers are the true ambassadors of Sikkim.

 A tourist sees the soul of Sikkim in a driver's smile. They hear the culture of Sikkim in a driver's words. They experience the humanity of Sikkim through a driver's conduct. A good driver does much more than transport passengers from one destination to another. They create trust, comfort, safety, and unforgettable memories that visitors carry with them for a lifetime.

 We can proudly acknowledge that the overwhelming majority of Sikkim's drivers place the dignity and reputation of the state above personal gain. Many have helped stranded tourists, rushed patients to hospitals during emergencies, guided lost travelers, and extended support during natural disasters and difficult situations. Such individuals are not merely operators of vehicles, they are ambassadors of culture, guardians of hospitality, carriers of humanity, and living symbols of Sikkim's identity.

Today, as climate change and rising global temperatures continue to affect much of the world, people are increasingly searching for clean, peaceful, and environmentally healthy destinations. This reality has made Sikkim one of the most sought-after destinations for travelers worldwide. Visitors are drawn not only by the fresh mountain air, spectacular landscapes, rivers, waterfalls, forests, and flowers, but also by the sincerity, simplicity, and kindness of its people.

However, there is one reality we must never forget:

 Tourism is the backbone of Sikkim's economy.

 Tourism sustains thousands of families across the state. Taxi drivers, hotel owners, homestay operators, restaurant owners, travel agencies, tour guides, local entrepreneurs, shopkeepers, and daily wage workers all depend directly or indirectly upon the tourism sector for their livelihood.

Therefore, we must honestly ask ourselves,

How important are tourists to Sikkim?"

Our ancient Sanatan philosophy teaches us,"Atithi Devo Bhava" - "The Guest is God."

This noble principle has long been embedded in the culture and traditions of Sikkim. Unfortunately, isolated incidents involving excessive taxi fares, mistreatment of visitors, unauthorized charges, and illegal parking fee collections occasionally come to light. Such actions not only harm tourists but also tarnish the image and reputation of the entire state. In today's digital age, a single negative video, photograph, or social media post can spread worldwide within minutes. One unpleasant experience can overshadow thousands of positive experiences and discourage future visitors from choosing Sikkim as their destination.

 Particularly concerning are reports related to overcharging of taxi fares and the collection of unauthorized parking fees. If any individual or group collects money without legal authorization, it constitutes not only an unlawful act but also a direct attack on the reputation of Sikkim. Equally concerning is the misuse of political or organizational influence to intimidate citizens, tourists, or businesses. Such practices are harmful to democracy, transparency, and good governance.

Therefore, the Government of Sikkim, the Tourism Department, the Transport Department, the Motor Vehicles Department, and the Traffic Police Administration must take proactive measures to address these concerns. A transparent list of authorized parking locations and approved fee structures should be made publicly available. All authorized collections must be accompanied by official receipts, and strict legal action should be taken against any individual or group found engaging in illegal activities.

 At the same time, the growing number of drivers in Sikkim should be viewed as a positive sign of economic growth, entrepreneurship, and self-reliance. However, with the increase in vehicles comes an increased responsibility to ensure road safety. The process of issuing driving licenses must therefore remain transparent, effective, and rigorous. Practical traffic education, road safety awareness, and proper verification systems should be strengthened to ensure professionalism within the transport sector.

Likewise, equally important is the need for authorities to understand the genuine hardships faced by drivers. Our  drivers operate under extremely challenging conditions. They navigate steep mountain roads, heavy rainfall, landslides, snowfall, traffic congestion, mechanical failures, and financial pressures while ensuring the safety of passengers. Their service often extends beyond transportation, it involves patience, responsibility, and sacrifice.

 If a vehicle suddenly develops a mechanical problem or suffers a tire puncture in a busy area, immediate punishment without understanding the circumstances does not reflect the values of humanity and fairness. Certainly, those who deliberately violate the law must face appropriate legal consequences. However, compassion and understanding must also accompany enforcement.

For an officer, a fine may appear as a routine administrative action. For a driver, however, that same amount may represent an entire day's hard-earned income. Behind every driver stands a family, children's education, elderly parents, financial obligations, and dreams for a better future.

 Never forget, humanity remains the highest form of service.

As we all experienced that our drivers work tirelessly on challenging roads every day and night. They are not merely transport providers. They are the backbone of Sikkim's economy, the lifeline of its tourism industry, and hardworking sons and daughters of the state.

Therefore, the government should strengthen driver welfare measures through comprehensive health insurance, accident assistance programs, emergency relief support, social security benefits, and dedicated driver welfare funds.

Respecting drivers means respecting tourism.

Respecting tourism means respecting the future of Sikkim.

The future of Sikkim's tourism does not depend solely upon its mountains, rivers, waterfalls, forests, or natural beauty. Its future depends equally upon honesty, discipline, hospitality, compassion, responsibility, and humanity.

Let us all work together to preserve and strengthen the peace, dignity, culture, humanity, and reputation of our beautiful state. The honour of Sikkim is not solely the responsibility of the government, it is a shared responsibility of every citizen.

So, Together, let us ensure that every visitor leaves Sikkim not only with beautiful photographs but with beautiful memories, lasting respect, and a desire to return again.